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Introduction

This Privacy Policy describes how we collect, use, and protect the personal data of users of our website in compliance with the Swiss Federal Act on Data Protection (FADP) 2023. This policy applies to all users of the website and provides information on how we process the collected data, users’ rights, and the security measures adopted.

1. Formal introduction

This Privacy Policy governs the collection, use, processing, and protection of the personal data of users of the website www.duerst-tele.com. This document has been drafted in compliance with the new Swiss Federal Act on Data Protection (FADP) 2023, which provides enhanced safeguards regarding security, transparency, and the rights of data subjects. The legal provisions have been fully incorporated and implemented in this policy.

2. Data controller

The data controller is Dürst Telecom SA
Via Vecchio Canale 2
CH - 6982 Agno

info@duerst-tele.com
+41 91 606 10 88

3. Data collected

During the interaction with our website, the following categories of personal data may be collected:

  • Identification data: first name, last name, email address, telephone number, postal address, etc.

  • Browsing data: IP address, log data, browser type, operating system, device information, and information regarding the use of the website.

  • Data voluntarily provided through forms: we also collect personal information explicitly provided through the completion of forms available on the website, such as: first name, last name, date and place of birth, full address, and contact details (telephone numbers, email addresses, social network contacts, etc.).

Users are requested not to provide unnecessary sensitive personal data through online forms (for example, information relating to health, religion, political opinions, or criminal records). Any such information voluntarily transmitted will be processed only for the time strictly necessary for its management and subsequently deleted.

4. Purpose of the processing

Personal data are processed for the following purposes:

  • Provision and improvement of services: management of user requests and assistance, as well as personalization of the browsing experience.

  • Contact and service request forms: data provided through the contact forms and service request forms available on the website are used exclusively to respond to requests, provide information, prepare quotations, and initiate any necessary pre-contractual measures.

  • Contractual obligations: performance of the requested services and management of relationships with users.

  • Legal compliance: fulfillment of obligations arising from the Swiss Federal Act on Data Protection (FADP) 2023 and other applicable regulations.

  • Marketing and communications: sending informational and promotional communications exclusively upon the user’s explicit consent.

  • Statistical analysis: collection and analysis of aggregated data in order to optimize the functionality and efficiency of the website.

5. Legal basis for processing

The processing of personal data is based on the following legal grounds:

  • Explicit consent: for example, for subscription to newsletters or personalized services.

  • Performance of a contract: necessary for the provision of the services requested by users.

  • Pre-contractual measures: adopted at the request of the data subject, particularly for the management of requests submitted through the forms available on the website.

  • Legal obligations: arising from applicable laws and regulations, including the Swiss Federal Act on Data Protection (FADP) 2023.

  • Legitimate interest: used to ensure security, prevent fraud, and improve the user experience, while respecting the rights and freedoms of the data subjects.

6. Data retention

Personal data will be retained only for the period strictly necessary to achieve the purposes for which they were collected and in compliance with applicable legal obligations. Upon expiry of the retention period, the data will be securely deleted or anonymized.

7. Data Sharing

Personal data may be shared with:

  • Service providers and partners: companies supporting hosting, analytics, marketing, and other technical activities.

  • Competent authorities: where required by law or in order to manage violations that may pose potential risks to data subjects.

  • Other parties: exclusively upon the user’s explicit consent or in accordance with contractual and legal obligations.

8. International Data Transfers

Where personal data are transferred to third countries, all necessary measures (e.g. standard contractual clauses and international agreements) will be adopted to ensure a level of protection equivalent to that provided under Swiss law.

9. User rights

Users have the right to:

  • Access their personal data and information relating to its processing.

  • Rectify any inaccurate or incomplete data.

  • Obtain the deletion of their data, except where legal obligations or exceptions apply.

  • Request the restriction of processing in specific circumstances.

  • Object to the processing on legitimate grounds.

  • Request data portability in a structured, commonly used, and machine-readable format.

  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent given prior to its withdrawal.

Requests concerning the exercise of these rights may be sent to info@duerst-tele.com

10. Security and data protection measures

In accordance with the provisions of the Swiss Federal Act on Data Protection (FADP) 2023, advanced technical and organizational measures have been implemented to protect personal data against unauthorized access, alteration, disclosure, or destruction. Such measures include, by way of example:

  • Encryption of data both in transit and at rest;

  • Access controls based on roles and responsibilities;

  • Continuous monitoring and periodic audits;

  • Specific staff training on data protection and security matters.

11. Data breach notification

In the event of a personal data breach, the Data Controller undertakes to promptly notify the competent authorities and, where required, the affected data subjects, in accordance with the procedures and timeframes established by the Swiss Federal Act on Data Protection (FADP) 2023.

12. Obligations and responsibilities of the persons in charge

All internal and external parties processing data on behalf of the Data Controller are required to comply with strict contractual and legal obligations. They must implement appropriate measures to ensure data security and promptly inform the Data Controller in the event of anomalies or data breaches.

13. Cookie Policy and Tracking Technologies

The website uses cookies and similar technologies to improve the browsing experience and personalize content. In particular:

  • Definition: Cookies are small text files stored on the user’s device (computer, tablet, smartphone) for the purpose of recognizing the user and optimizing the use of the website.

  • Methods of use:

    • Necessary Cookies: essential for the proper functioning of the website and to ensure navigation.

    • Performance Cookies: used to collect statistical information regarding the use of the website (e.g., pages visited, time spent on the site) in order to improve the services provided.

    • Functionality Cookies: allow the website to remember user preferences (such as language and regional settings) and provide personalized features.

    • Advertising Cookies: used, including by third parties, to display relevant advertisements and measure the effectiveness of promotional campaigns.

  • Sub-processors and third-party providers: the website may use plugins and third-party services, such as:

    The sub-processors used, which may process personal data, are contractually bound to comply with the Swiss Federal Act on Data Protection (FADP) 2023 and with all applicable privacy regulations.

  • Cookie management: users may manage their cookie preferences through their browser settings. However, disabling or removing cookies may limit certain functionalities of the website.

  • Use of information: information collected through cookies is used to improve website functionality, analyze user preferences, and provide personalized advertising. Such data are processed confidentially and retained only for the period strictly necessary.

  • Disclosure of information: technical data relating to cookies may be shared with third-party service providers.

14. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time following regulatory developments or operational requirements. Any changes will be published on the website together with the relevant revision date. Users are encouraged to review this page periodically in order to remain informed.

15. Contacts

For further information or to exercise their rights, users may contact the Data Controller using the following contact details:

Swiss Law LPD 2023:

The processing of personal data is governed by the Swiss Federal Act on Data Protection (FADP) 2023, available at the following link: Swiss Federal Act on Data Protection (FADP) 2023

Privacy policy

Last update: 13.04.2026

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